General Notes for Customers
1. Secure Payments with Stripe
All transactions on our website are processed securely via Stripe, a trusted payment gateway.
Your payment details are encrypted and never stored on our servers.
We accept major credit cards, debit cards, and other secure payment methods supported by Stripe.
Your payment details are encrypted and never stored on our servers.
We accept major credit cards, debit cards, and other secure payment methods supported by Stripe.
2. Order Processing & Fulfillment
Orders are processed within 1-3 business days from the time of purchase.
You will receive an email confirmation with your order details and tracking information once your order is shipped.
We ensure safe and prompt delivery through reputable logistics partners.
You will receive an email confirmation with your order details and tracking information once your order is shipped.
We ensure safe and prompt delivery through reputable logistics partners.
3. Delivery Information
Estimated delivery time is within 1 week from the date of dispatch.
Delivery times may vary due to factors beyond our control (weather, customs, courier delays).
If there is a delay, we will notify you via email with an updated estimated delivery time.
Delivery times may vary due to factors beyond our control (weather, customs, courier delays).
If there is a delay, we will notify you via email with an updated estimated delivery time.
4. Cancellations & Modifications
Orders can be canceled or modified within 24 hours of placing the order.
Once an order is processed, it cannot be canceled, but you can initiate a return after delivery.
Once an order is processed, it cannot be canceled, but you can initiate a return after delivery.
5. Refund & Return Policy
We offer a 100% refund on eligible returns made within 30 days of delivery.
Products must be unused, in original packaging, and in resalable condition to qualify for a refund.
Refunds will be processed via the original payment method within 5-7 business days after return approval.
Products must be unused, in original packaging, and in resalable condition to qualify for a refund.
Refunds will be processed via the original payment method within 5-7 business days after return approval.
6. Non-Refundable Items
Opened or used personal care and hygiene products (e.g., massage guns, yoga mats) may not be eligible for returns.
Digital products, downloadable items, and customized orders are non-refundable.
If your item arrives damaged or defective, please contact us within 48 hours of delivery for assistance.
Digital products, downloadable items, and customized orders are non-refundable.
If your item arrives damaged or defective, please contact us within 48 hours of delivery for assistance.
7. Privacy & Data Security
Your privacy is our top priority. We do not sell, share, or misuse your personal information.
Payment transactions are securely processed via Stripe's PCI-compliant platform.
We use SSL encryption to protect your data and prevent unauthorized access.
Payment transactions are securely processed via Stripe's PCI-compliant platform.
We use SSL encryption to protect your data and prevent unauthorized access.
8. Customer Support
If you have any concerns, reach out to our customer support team via email or live chat.
We are available Monday to Friday, 9 AM – 6 PM (IST) to assist you.
We are available Monday to Friday, 9 AM – 6 PM (IST) to assist you.
9. Compliance & Legal
All purchases are subject to our Terms & Conditions, which outline your rights and responsibilities.
10. Policy Updates
We reserve the right to update our terms, policies, and pricing at any time.
Any changes will be posted on our website, and continued use of our services implies acceptance of these changes.
Any changes will be posted on our website, and continued use of our services implies acceptance of these changes.
Welcome to Scorp Healthcare Pvt Ltd, your trusted provider of health and wellness products.
©2021. Scorp Healthcare Pvt Ltd. All Rights Reserved.